Scam Awareness

We are today warning young people about a new and growing fraudulent scam – predominantly targeting students – called credit muling.

People are being targeted online on social media platforms by job adverts.  This is normally on Facebook but we have also had reports using Snapchat and other social media apps. The majority of victims we have encountered in Hampshire have been university students.

How it works:

The victim responds to the advert online and is advised that they need to meet their would-be manager and that they are also required to undergo a credit check. A small deposit of money is placed in the victim’s account to confirm they have an active bank account.

Victim is then advised they need to obtain a business mobile phone contract. They are told to go to a mobile phone shop and take out a new phone contract in their name, using their personal details.

The suspects go with the victims to the shop and wait outside. Once the phone has been obtained, it is handed over to the scammer who then has a phone to use registered in their name together with the victims’ personal details - which can be used to commit identity fraud.

This crime has been reported across the country and is typically part of a broader organised crime operation.

How to protect yourself:

  • Only seek employment opportunities from reputable employment agencies or direct job recruitment posts on official company websites;
  • Never assume any job advert on social media is genuine. Always take time to verity any information that you see. Trust your instincts – if it sounds too good to be true, it often is;
  • Potential employers would never ask you to receive funds into your bank account to check the credit worthiness of your bank or ask you to purchase high value items for them in your name;
  • Your debit or credit card is yours – don’t let a stranger take it off you. You should only ever have to hand it over at your bank. If it’s cancelled, you should destroy it yourself.
    How to spot the signs of a credit muling scam:
  • Someone contacts you on social media or in person offering employment or a quick and easy way to make some money;
  • Someone asking you to meet the manager in the street without going through any formal application or job recruitment process;
  • Somebody offering to pick you up or asking you to take them to mobile phone or other shops;
  • Someone asking for your bank details and offering to transfer money into your account in order for you to take out mobile phone contracts;
  • Someone asking you for your banking and other personal information;
  • Someone asking you to hand over your phone and wallet;
  • Someone asking you to purchase high value items in your name for them.

    How to report it:
  • If suspects are near-by or have recently been with you, you should report this by calling the police on 999 or 101;
  • If you think you have been a victim of this type of crime in the past you can report it to Action Fraud at or by calling 0300 123 2040, text phone 0300 123 2050.

    For further info and alerts on cyber-enabled frauds, please follow on Twitter @HCCyberProtect and @ActionFraudUK


Message sent by
Ellis Parish (Police, PCSO, East Hampshire District)

Good afternoon Bob Ayer,

We would like to make you aware of the latest telephone scam. Offenders are making contact over the telephone, claiming to be Police Officers investigating fraud allegations. They ask the victims to withdraw money from their bank account for them to collect.

Two residents from the Bordon area received phone calls of this nature last week. To read more about this, please follow the link below.

If you receive any calls similar to this, then hang up - it's a scam.

For further crime prevention advice regarding courier fraud, please visit our website, using the link below.

You can read more about scams from The Little Book of Big Scams by clicking here.

If you would like further advice or if you have experienced calls of a similar nature, please contact us on 101.

This is a message sent via Hampshire Alert. This information has been sent on behalf of Action Fraud (National Fraud Intelligence Bureau)

(Please do not reply or forward this email directly; please use the Reply, Share buttons at the bottom of this message)
Message sent by
Action Fraud (Action Fraud, Administrator, National)

Lloyds customers should be on the lookout for a new sophisticated fraud that involves fraudsters sending fake bank letters.

The convincing letters being sent are a replica template from Lloyds and include their logo, address and signature from a customer service representative.
The letter tells recipients that there have been some “unusual transactions” on their personal account and asks them to call a number highlighted in bold to confirm they are genuine.
When victims call the number, an automated welcome message is played and the caller is asked to enter their card number, account number and sort code followed by their date of birth.Victims are then instructed to enter the first and last digit of their security number.
The fraud was spotted by the Daily Telegraph who was alerted to it by a reader who had three identical letters sent to an office address. On separate occasions the Daily Telegraph ran some tests using fake details and were passed to fraudsters who claimed to be from a Lloyds contact centre. The bank has confirmed that the phone number and letters are fake.
The letters are essentially a sophisticated phishing attempt and serves as a warning to consumers to question written correspondence from their banks.

If you are ever suspicious about correspondence from your bank you should call the customer serviced number on the back of their card.
To report a fraud and cyber crime, call us on 0300 123 2040 or visit